Job Description: Students @ Work Internships are paid at minimum-wage and structured to last approximately 12 weeks. Program dates are June 3rd – August 9th. Course Credit is available. Resume is required. Students should have a strong academic record (3.0 strongly preferred). Students must have completed their sophomore year in college prior to the start of the internship. In addition, students may not have graduated college or graduate school prior to the start of the internship (i.e. STUDENTS MUST BE ENROLLED IN SCHOOL DURING THE TIME OF THIS INTERNSHIP). Students seeking college credit are strongly encouraged to apply. Note to International Students: All international students will be required to provide documentation of proper visa paperwork prior to your arrival if accepted to the program.
Due to the high volume of candidates for Turner’s Internship Program, interested students are encouraged to apply for openings as soon as possible, as these positions will be filled on an ongoing basis. Future semester Internship postings will be available after the current semester deadline.
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Department: Tour guides are considered the face of CNN and therefore are ambassadors of the company who must provide accurate and detailed information to our guests. With over 300,000 visitors annually coming to CNN, we must provide excellent customer service and professionalism to all our guests so that they leave the tour with a favorable impression of CNN. With the tour open 362 days a year, 7 days a week from 9am-5pm, it is necessary to have a staff of 16 guides.
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Internship Description: The Tour Guide’s major responsibility is to conduct five to seven guided tours each day for groups of 45 people. This includes gathering groups together in the atrium, clearly and professionally disseminating all of the information contained in the Inside CNN Tour Script, fully and accurately answering all questions asked of them, and maintaining current knowledge of CNN, Turner Broadcasting, and Time Warner. Outside of the daily tour responsibilities, the tour guide is expected to:
• Sell tickets at the box office
• Take phone-in reservations using the Vista reservations system
• Assist with front-of-the-house duties
• Fulfill brochure requests from tour operators and welcome centers
• Assist with Prime Time Events, our corporate event business
• Assist with marketing projects including mail outs and on-site visits
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Required Qualifications/Skills: Represent the brand with professionalism, confidence, and decorum. A successful tour guide should exhibit these qualities:
• Professional and polished appearance (a uniform and dry cleaning service is provided)
• Ability to work as a part of a team and as an individual
• Excellent interpersonal skills and a friendly and approachable demeanor
• Ability to work under pressure and within the confines of multiple deadlines
• Ability to improvise when something malfunctions or there is a sudden change
• Excellent written, verbal, and non-verbal communication skills
• Patience and understanding with children’s groups and other special-needs groups
• Ability to handle and resolve conflict professionally
• Punctuality and willingness to show initiative
http://www.turner.com/careers/students-and-recent-grads