Spring 2013-2014 Internships New Jersey Devils – Newark, NJ

Internships: Any Internship
Spring 2013-2014 Internships – New Jersey Devils (Newark, NJ)

Internships – Spring 2013 – New Jersey Devils (Newark, NJ)

INTERNSHIP PROGRAM INFORMATION & GUIDELINES:

Are you ready to take a leap toward an action-packed career in the highly competitive field of sports and entertainment? An internship with Devils Arena Entertainment/Prudential Center provides valuable hands-on experience in an ever-changing and dynamic environment. Prudential Center is in the early stages, but well on the way to building a nationally respected brand with over 200 events on tap for the upcoming season. Become part of the excitement!

Prudential Center opened in 2007 as the first new major league venue built in the New York Metropolitan Area in the last 25 years. To celebrate its opening, Bon Jovi performed to ten sold out crowds. The 18,000 seat $375 million arena is operated by Devils Arena Entertainment, in common ownership with the New Jersey Devils as its principal occupant. The building is also home to the New York Liberty, Seton Hall basketball and all major family shows and concerts. The Rock has been voted the best stadium experience of the 9 New Jersey/New York buildings.

GUIDELINES:
• Student must be enrolled in an accredited undergraduate or graduate program (undergraduate juniors and seniors preferred; qualified sophomores may be considered).
• No financial compensation is available through this program.
• Student must receive academic credit toward graduation and will be required to submit credit verification letter from his/her school prior to beginning the program.
• Housing and transportation are the responsibility of the student.
• Student must be able to work flexible hours to include nights, weekends and holidays as required.

HOURS:
25-40 hours per week (dependent upon position)

TO APPLY:
To be considered for an internship, students MUST submit the following:
• Cover letter noting department(s) he/she is most interested in
• Resume

A Human Resources representative will contact you if we should need further information or would like to schedule an in-person interview.

QUALIFICATIONS (Applies to all available internships):
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications
• Ability to work well under pressure/time constraints
• Ability to work flexible hours to include nights, weekends, and holidays as required
• Must be self-motivated, organized, hard-working
• Must be outgoing, personable, and energetic

AVAILABLE INTERNSHIPS FOR SUMMER 2013:

GUEST SERVICES:
Responsibilities and Duties:

• Assist Guest Services Manager with the overall management of the event staff including during events
• Assist with preparation and distribution of materials prior to each event including briefing notes, newsletters, etc.
• Assist Guest Services Manager with scheduling of 300+ part-time event staff
• Attend production meetings as required
• Respond to Guest comments received via mail/email/phone
• Provide administrative duties in support of daily tasks, customer service projects and others as assigned

EVENT OPERATIONS:
Responsibilities and Duties:

• Provide operational support during all arena events (Devils, Seton Hall, Concerts, Family Shows, and Private Events etc.)
• Assist with critical event planning procedures (securing city permits, onsite logistical support, sourcing vendors etc.)
• Assist in keeping track of Event and Operation Department expenses
• Assist Operations Manager with scheduling and payroll
• Assist in the research and sourcing of equipment, signage, submit purchase orders
• Communicate event information to other building departments in a timely fashion
• Conduct building tours, assist with load in and load out of special events
• Once familiar with event process, reply to event requests via phone and email

Skills required:

• Must be able to keep up in fast-paced environment
• Exceptional time management and prioritization skills
• Excellent organizational skills and attention to detail, ability to multi-task
• Must possess strong verbal and written communication skills
• Strong computer skills, proficiency in Microsoft Word and Excel
• Able to participate nights and weekends for events as needed (flexible)
• Must be customer service orientated and friendly
• Ability to lift 25 – 40 lbs. and stand for long periods of time as needed

TICKET OPERATIONS:
Responsibilities and Duties:

• Assist in the fulfillment of group ticket orders including fundraisers, themed groups, and traditional group orders.
• Perform box office duties on game nights such as reprinting invalid or misplaced tickets, assisting Guest Services with patron seat relocation, and coordinate ticket reservations with VIP Will Call.
• Produce game audits and inventory reports for management and for Finance Department.
• Update seating manifests based on prices changes during the season.
• Access customer accounts and update account information such as addresses, contact information, phone numbers, and email addresses to ensure accuracy of data.
• Sort and enclose materials for all major mailings such as sending invoices, tickets, and general information to Season and Partial Plan Ticket holders.
• Assist in the fulfillment of comp and special internal offer tickets requests through SharePoint
• Assist IT department with efforts to streamline ticket and financial reporting.
• Organize season ticket databases for mailings to ticket holders.
• Update versions of Archtics Ticketing Software as necessary.

CORPORATE/PREMIUM SALES:
General Responsibilities and Duties:

• Company research/prospecting
• Assist with proposal design and content
• Collection of Partner elements (LED artwork, logos, etc.)
• Assist department with program implementation for all sponsors
• Assist with sponsor recaps for all programs
• Maintain inventory of promotional items and supplies and manage storage space
• Provide administrative duties in support of daily tasks including answering phone calls and emails, filing, data entry, mailings, etc.
• Additional projects and duties as assigned

Event/Game Night Responsibilities and Duties:

• Assist with events as assigned – ticket distribution, sponsor suite arrangements including catering orders and inspection of suites prior to events
• Score-O management and execution
• Gift bag assembly and distribution
• Management of concourse displays
• Credential management
• Facilitate sweepstakes prize fulfillment, in-arena promotions and giveaways
• Prepare and organize materials for game-day promotions

PUBLIC RELATIONS (PRUDENTIAL CENTER*):
General Responsibilities and Duties:

• Prepare and edit press releases and written materials
• Assist in arranging press conferences and media opportunities
• Assist in executing media preparation on event nights
• Assist in event planning and execution
• Organize press shop
• Provide administrative duties in support of daily tasks including answering phone calls and emails, filing, etc.
• Additional projects and duties as assigned

Additional Qualifications:

• Interest in media relations and public relations
• Experience writing and editing for print
• Interest in learning how the various areas of Prudential Center work together
* Note: This is not an internship with the New Jersey Devils PR department. While this internship works closely with the Devils brand, it concentrates on Prudential Center and all events as well as the surrounding community.

MARKETING (PRUDENTIAL CENTER):
General Responsibilities and Duties:

• Assist Marketing Director with daily needs on website, events, logistics, etc. as pertains to Prudential Center events
• Build databases and support for group sales and marketing efforts
• Assist in implementation of social networking campaign
• Assist with video production shoots
• Assist in building and growing relationships on college campuses

MARKETING (NEW JERSEY DEVILS):
General Responsibilities and Duties:

• Conceive and create ticket sales programs
• Maintain and expand web-based marketing including Facebook and Twitter pages
• Research sales leads and develop programs to convert leads to sales
• Maintain internal databases
• Generate client correspondence
• Execute direct mail programs
• Attend meetings with Marketing staff when possible
• Support Marketing staff in day-to-day department operations including maintaining files, copying, etc.
• Perform duties as needed at events
• Manage collection of prospect data

FINANCE/ACCOUNTING:
General Responsibilities and Duties:

• Maintain data files
• Prepare bank reconciliations
• Analyze various G/L accounts
• Enter accounts payable invoices in the accounting system
• Assist with preparation of payroll
• Perform clerical duties and responsibilities as assigned

GROUP SALES (NEW JERSEY DEVILS):
General Responsibilities and Duties:

• Coordinate & execute various projects associated with growing our Group Ticket base
• Assist with various office projects and mailings for Group Sales Department
• Support the Director and Managers in the Group Sales Department on various daily tasks
• Work all Game Nights assisting in group sales initiatives
• Assist with phones and reception during peak periods
• Support individual departments with execution of sales & services events
• Order and maintain inventory of department supplies
• Various other duties as assigned

GROUP SALES (PRUDENTIAL CENTER):
General Responsibilities and Duties:

• Support the Marketing/Group Sales staff in day-to-day operational issues
• Cold call, generate leads and close group sales
• Service and process orders for select group sales clients
• Oversee or assist in group sales direct mail and email campaigns
• Create and organize group sales marketing materials like flyers
• Maintain and expand all web based marketing including MySpace and Facebook pages
• Attend meetings when possible
• Providing general administrative support for department including maintaining departmental files and copying
• On-site operations at events
• Growing email collection including tabling at events
• Nights and weekends may be required

INSIDE SALES:
General Responsibilities and Duties:

Game Day Responsibilities
• Seat Tagging Initiative – pull single game sales lists from Ticket Operations, divide based on locations in arena, print out seat tag signs, tag on seats prior to each game
• Frozen Over Fulfillment – coordinating Zamboni rides, penalty box pregame visits

Non-Game Day Responsibilities
• Coordinating fulfillment of ticket orders between Ticket Sales and Ticket Operations – picking up and tracking rep order forms, bringing them to Ticket Operations for fulfillment, tracking daily sales numbers by rep
• Rep schedule tracking – table responsibilities, outside event assignments
• Entering sales table and event leads into CRM – building account information, checking for dupes, etc.
• Merging CRM dupes – making sure database is clean, not contacting same folks
• Preparing materials for rep tours – folders, collateral materials, bobbleheads
• Coordinate tour times with building operations – making sure areas of the building have lights on, so tours run smoothly
• Prepare training binders for new Reps
• Execute and confirm all tickets for incentives are taken care of (game day – go to Will Call)
• Update order forms as games pass

PRESIDENT’S OFFICE (PRUDENTIAL CENTER):
General Responsibilities and Duties:

• Communications projects for our websites
• Developing grass-roots marketing programs
• Developing marketing materials for the company
• Business development research
• Various other duties as assigned

INFORMATION TECHNOLOGY:
General Responsibilities and Duties:

• Working with and assisting Network and Telecom Operations
• Assist IT Director in coordinating service with staff and computer users
• Diagnosing problems and needs, and performing research to troubleshoot and resolve computer and software issues
• Providing desktop support
• Various other duties as assigned

GRAPHIC DESIGN:
General Responsibilities and Duties:

• Working with and assisting the graphic design department
• Involved in general design projects
• Assisting with brochure designs
• Implementing flyer and print material
• Researching and image gathering
• Participating in marketing brainstorming and strategy meetings
• Various other duties as assigned

Additional Qualifications:

• Interest in graphic design
• Experience and knowledge with Adobe Creative Suite programs (i.e. Photoshop and Illustrator)
• Intern should be creative, hardworking and have a good sense of design

SOCIAL MEDIA MARKETING:
General Responsibilities and Duties:

• Maintain and expand web-based marketing including Facebook and Twitter pages
• Firm understanding of all social media
• Strong writing skills needed
• Assisting with up-to-date team and player activates
• Maintaining the NJ Devils and Prudential Center website
• Understanding of HTML and code
• Ability to use Photoshop
• Organizing social media events to support player appearances
• Attend meetings with Marketing staff when possible
• Additional projects and duties as assigned

HUMAN RESOURCES:
General Responsibilities and Duties:
• Maintain employee files and the HR filing system
• Assist with posting job vacancies
• Manage recruiting and staffing logistics
• Assist with screening applicants
• Organize employee orientation, development, and training logistics and recordkeeping
• Participate with performance management tracking
• Offer assistance with employee relations
• Compose and manage company employee communication
• Assist with benefits administration and recordkeeping
• Maintain employee safety, welfare, wellness, and health reporting
• Assist with the day-to-day efficient operation of the HR office

MARKETING / SUITE SALES (GRASSROOTS):
General Responsibilities and Duties:

• Communications projects for our websites
• Developing grass-roots marketing programs
• Setup, operate and break down the youth hockey inflatables, interactive games, tents and tables
• Assist in building and growing relationships on college campuses
• Build databases and support for youth hockey and marketing efforts
• Assist in implementation of social networking campaign
• Maintain internal databases
• Generate client correspondence
• Execute direct mail programs
• Attend meetings with Grassroots staff when possible
• Perform duties as needed at events
• Manage collection of prospect data
• Various other duties as assigned

EVENT PRODUCTION:
Game Day Responsibilities and Duties:

• Provide Production support during all arena events (Devils, Nets, Seton Hall, Concerts, Family Shows, and Private Events etc.)
• Assist in the research and sourcing of equipment, signage, submit purchase orders
• Conduct building tours
• File Conversions for different video codecs
• Handle all assets for Digital Distribution and online streaming
• DVD Encoding and Authoring
• Knowledge of video capturing software and hardware to capture all forms of video
• Video Editing utilizing Final Cut Pro

Skills required:

• Must be able to keep up in fast-paced environment
• Exceptional time management and prioritization skills
• Excellent organizational skills and attention to detail, ability to multi-task
• Must possess strong verbal and written communication skills
• Able to participate nights and weekends for events as needed (flexible)
• Must be customer service orientated and friendly
• Expert and/or proficient in Final Cut Pro, Cinemacraft, Netblender, DVD Studio Pro, Photoshop and MS Office
• HTML knowledge
• Website Management: Ability to create and update server using HTML,CSS,PHP and WordPress programs a plus
• Must possess a high level of written, verbal, negotiation, and analytical skills
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