Title | Qualified Customer Trainer Intern |
Position Type | Intern |
Shift | Day Shift |
City | Brookings |
State | SD |
Description | Daktronics merges creative talent with innovative technology to maximize the potential of today’s most advanced communication and entertainment systems. Many of the world’s most prestigious sports teams, corporations and advertising agencies count on Daktronics to provide production and technical services that turn the heads of fans, sponsors, spectators and potential customers. A unique blend of artistic skill and engineering know-how positions Daktronics as a leading full-service solutions provider. Daktronics has a dedicated staff of experienced trainers who conduct training sessions to educate customers on how operate their displays and maximize the impact of their systems. These employees are trained in game day operations and support hundreds of live events each year. The group provides customers assistance with personalized training to ensure they have a thorough understanding of their Daktronics control systems. Through this training customers gain the knowledge and understanding required to effectively operate their Daktronics system. The Customer Trainer internship will progress in Three Phases:
Phase 1 – Develop an understanding of Daktronics Software Systems o Effectively understand the fundamentals of Daktronics control systems (which will be built upon in later phases) Phase 2 – Shadow and assist Customer and Employee Trainer and Event Production Staff o Research and gather documentation required for each customer project to Assist FT staff with Customer Training and Event Support, which will include: Clerical and administrative duties as required to support the session Software demonstrations to existing and potential new customers, both on-site and in Brookings, SD Provide training, technical and event support for control systems o Assist FT staff with Daktronics Live Events Employee Trainings, which will include: Meet with various groups within the Department to identify employee training needs Research various options for fulfillment Develop repeatable training modules o Assist to implement Daktronics Employee Training sessions Phase 3 – Independently Conduct Web training sessions and develop training materials o Conduct Web training sessions with new and existing customers on their software to include: Initial discovery questions Arrange timelines and attendees Present the Web training session; be able to accurately respond to customer questions and ensure they are able to utilize their Daktronics equipment Complete any necessary follow-up and paperwork required o Assist to create documentation and training materials, both for customer and internal Daktronics employees Additional Expectations: o Professionally represent Daktronics to customers. Use good judgment and make sound decisions. Become knowledgeable of and follow company procedures. o Maintain communication with supervisor and work team on interactions with customers, status of projects, and accomplishments. o Willing to participate in appropriate company sponsored training to improve product knowledge and personal improvement. o During the seven month internship interns will be responsible for completing the following experiences: sales demo rotation, sales overview, marketing, product demonstration, shadowing with an experienced Trainer and Event Producer, travel on business trips, Toastmasters, management presentation, recruiting, internship group participation, conduct Customer web training sessions, and maintain daily activities log. o Work through the Cooperative Education/Internship Program at their accredited university and their Faculty Coordinator to arrange for credit while participating in this internship. |
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