Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.
Daktronics offers the flexibility to work from a U.S. home office or Daktronics location. This opportunity is open to U.S. based candidates.
Candidates must be enrolled and registered as a full-time student. Ideal candidate should be available to work approximately 15-20 hours/week during the academic year and at least 20-40 hours per week during the summer.
Jump-start your career and put your classroom knowledge to the test in a corporate setting. We will provide you with extensive learning opportunities that will enhance your potential.
At Daktronics, you’ll experience challenging and meaningful work. You’ll have a mentor who will challenge you to find solutions, take initiative, and develop a strong understanding of Daktronics products, policies, and procedures. We will make sure you have the knowledge needed to be successful, but you will hit the ground running!
We will expose you to multiple facets of the business world. You will experience a professional business environment where you can develop problem solving capabilities, customer interaction skills, and networking abilities. We will do our best to prepare you for full-time employment so we can confidently encourage you to apply for our positions after graduation. You will gain experience in many computer programs such as Adobe Connect, Quickbase, Power BI, Microsoft Applications, and more.
Schedule Management:
- Coordinate training activities for all markets at Daktronics.
- Assemble and distribute training materials in preparation for scheduled trainings.
- Develop reports on training activities, performance, and cost using the scheduling software (Quickbase).
- Monitor and process webinar registrations, cancellations, and distribute webinar recordings.
- Add new orders, extra parts, and new contracts in to scheduling software (Quickbase) for tracking.
- Track and email unconfirmed & closeout webinars.
- Manage webinar rooms in Adobe Management system.
- Organize training schedule to ensure our customers are getting training as needed.
Customer Engagement:
- Respond to customer questions via email and phone.
- Escalate customer requests to appropriate resource if needed.
- Communicate with supervisor on interactions with customers as needed.
- Potential to conduct software training to both internal and external customers.
Additional Responsibilities:
- Process Improvement: continually look for areas to improve our ability to provide our customers the best possible experience while remaining operationally efficient.
- Regularly and reliably work scheduled hours.
- Strong communication skills.
- High attention to detail.
- Represent the company positively and effectively in all situations.
- Other duties as assigned and required to meet customer expectations and much more within the Professional Services groups at Daktronics.
Qualifications
Academic Requirements:
- The preferred candidate will be a full-time student currently enrolled in accredited Bachelor’s degree program in Consumer Affairs, Business, Economics, Accounting, Entrepreneurial Studies, Advertising, Hospitality Management, Education, Sports Management, or related programs.
- The preferred candidate will be in their sophomore or junior year of school.
- Only strong academic performers in undergraduate coursework will be considered.
- Must maintain an acceptable GPA.
- Unofficial transcripts or web transcripts must be submitted with application to be considered for this position.
Other Requirements:
- Applicants must be 18 years of age or older.
- Good oral and written communication skills.
- Fluent in English, both written and verbal.
- Good organizational skills.
- Self-motivation.
- Microsoft office experience preferred.
- Willingness to learn.
- Ability to work independently as well as collaboratively in a team environment.
- Ability to meet all workplace safety requirements, which includes following safety protocols related to COVID-19.
- Daktronics does not sponsor, renew, or extend immigration visas for this position.
Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status, or citizenship status. If you would like more information on your EEO rights under the law, please click here.