Walt Disney Parks & Resorts Careers – Lake Buena Vista, FL
Internship
Company Overview:
Since its opening in 1971, the Walt Disney World Resort near Orlando, FL has grown to feature four theme parks – the Magic Kingdom ® Park, Epcot ®, Disney’s Hollywood Studios ®, and Disney’s Animal Kingdom ® Theme Park. In addition, more than 20 themed resort hotels, two water parks, and the Downtown Disney® Area, a daytime and nighttime entertainment complex, are part of the Walt Disney World Resort.
Department Overview:
As a member of Employee Relations, Professional Interns are expected to work with our Cast Members, Crew Members, Imagineers, and business partners across Walt Disney Parks and Resorts to deliver a high level of quality service in support of all Employee Relations initiatives. The Professional Intern will provide administrative support to various Employee Relations processes including case management, research, and employment record transactions.
Responsibilities
This Professional Internship position will provide day-to-day support to the Employee Relations team. Responsibilities will include, but are not limited to, Employee Relations file creation and management, metric reporting and special projects. Additionally, the Professional Intern will support training initiatives and support the team’s Recognition and Diversity and Inclusion efforts. The intern will shadow Equal Employment Opportunity (EEO) investigations and attend Employee Relations training at the Disney University.
Basic Qualifications
These are the minimum qualifications you need to be considered for this position:
Currently earning College/University degree in Business or Human Resources
Demonstrated ability to handle sensitive and confidential information
Demonstrated computer proficiency within a Windows environment
Willingness to learn new software applications
Demonstrated verbal and written communication skills, as well as telephone etiquette skills
Ability to prioritize and multi-task while maintaining accuracy and attention to detail
Demonstrated problem solving skills, as well as continuous improvement process skills
Demonstrated strong relationship skills
Demonstrated ability to manage conflict/resolution
Preferred Qualifications
Prior participation in the Disney College Program
Proven knowledge and understanding of Walt Disney Parks and Resorts policies and procedures
Ability to perform root cause analysis
Proven familiarity with SAP
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, SharePoint, etc.)
Ability to conduct metric based analysis
Motivated self starter with initiative
Bilingual (verbal and written)
Additional Information
Internship Eligibility:
Must be enrolled in a U. S. college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR currently participating in a Disney College Program or Disney Professional Internship
Not have already completed two consecutive (spring/fall) College or Professional Internship Programs
Must possess unrestricted work authorization
Must provide full work availability
Must provide own transportation to/from work
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Length:
The approximate dates of this internship are January 2014 through June 2014. Interns must be fully available for the duration of the internship.
Housing:
A limited amount of company-sponsored housing is available on a first-come, first-serve basis.
Application Deadline:
The deadline to apply for this internship is Oct 2nd, 2013.
Recommendation – Print This Role Description:
Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed on Oct 2nd, 2013.
Attention International Students:
If you are currently studying in the United States on an F-1 or J-1 Visa and do not have a Social Security number, please contact our office at 407-828-1736 PRIOR to applying.
Disney